Reviews for

Staff was informative and helpful. Very pleasant.

- Nichole Vess, 12/23/2021

I went to the storage facility on KL Ave to collect my items & cancel my unit. The new billing date was 12/11/21. After loading my items, I drive to the front office. As I’m parking, the manager is pulling. I wave her down, I tell her that I need to cancel my unit, she tells me that she is off duty & her assistant can help me. I walk into the building & ask the assistant for the managers name & she responds by saying “why?” I say, because she works here. She give me her name, Taylor & I ask for her name. She says Madison & then says that I’ve come to cause problems. We argue back & fourth & she tells me to leave, I tell her to cancel my service. She asks for my name & says it’s canceled. I ask for a receipt, she refuses & says that she would have to check the unit. I tell her that I will wait. She refuses again & tells me to leave. We argue again & she says that she is going to call the police. I tell her that’s fine, I’ll wait for them too. She prints out an intent to vacate form & gives it to me, I ask for a receipt, confirmation that the unit is canceled. We argue more & she finally agrees to check the unit & issue a receipt. I ask how long it will take. She says 5 min. I step out side of the office building to wait for her. A few min later, she come to me outside & as she is handing me the paper says “Here is your precious receipt”. As I’m walking to my car & she is walking into the building, she yells “don’t come back!” I turn around to see her locking the door and waving through the window. ??? All of this for what?? Horrible service from day one. When I rented it the manager had me sit on the back of the golf cart as she sped around to show me the unit. After that I insisted on walking back to the office. As it was not safe to ride on the back. And when I was ready to load my items into my unit weeks later on a Sunday, I arrived to find that my unit had another lock on it, so I could not get into it. This entire experience was unprofessional.

- Janice, 12/02/2021

I needed last minute storage and this fit the bill. I thought a tad pricey but the place was very clean and organized. The staff was friendly and helpful. Access was very good as well. When I left I felt my things were in good hands.

- Fred Farkle, 11/22/2021

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